If a transaction status is "REJECTED" and the reason is "no response from connector/acquirer [uncertain result]" yet the customer's bank account was debited then:
- Confirm with the acquirer that the debited amount has been settled into your merchant account and that it in fact was successful
- IF successful change the transaction status in the BIP (obtain approval for this)
- Confirm with the merchant how they would like to proceed: leave as is (the merchant received settlement and can ship goods or deliver service) OR refund
- When confirmed and a refund is requested then do so 'manually' and NOT on the BIP as the transaction is registered as unsuccessful