Woocommerce

Payflex - Customer FAQs
Looking for some answers for your customers? This FAQ article may have just what youre looking for! 1. What is Payflex? Payflex offers the fir...
Tue, 7 Jun, 2022 at 4:29 PM
MCB contacts details.
We have below contacts for MCB and also included the card schema allowed for this connector. Contact for support in acquiring : ecom@mcb.mu Escalation...
Mon, 27 May, 2024 at 1:01 PM
MOTO explained
• A MOTO transaction is a card not present transaction where merchants use virtual terminal and payment  software to manually key in consumers' payment...
Thu, 15 Sep, 2022 at 1:49 PM
Quick response for Shopify merchants to remove V1 plugin and install V2
I did a quick test on your checkout and I can see you are still on the v1 plugin, see below: Please see below an example: On the below exa...
Wed, 20 Jul, 2022 at 12:32 PM
Merchant Meetings: Sales Requested Assistance
This article outlines the process that needs to be followed should an Applications Engineer be requested from Sales to join a 'major' merchant...
Mon, 25 Jul, 2022 at 12:45 PM
Weekend Shift Guide
Below you'll find some of the most common requests that come through on a weekend shift, and how to handle them.  Video clips will be made availa...
Sun, 6 Nov, 2022 at 6:04 AM
COF Data retention and how to go about deleting COF data
Here is more information on how long the data retention is for COF data and if a merchant wants to delete COF data, how to go about it: In case ...
Wed, 9 Nov, 2022 at 12:33 PM
Do not use - FNB Escalation Process & Contacts
Please find attached below the escalation process for raising tickets relating to FNB ISO merchants.
Thu, 23 Mar, 2023 at 12:19 PM
Woocommerce Status report and Log guide for merchants
Please may you also send through a copy of your site’s System Status for us to investigate the error: 1. You can find it via WooCommerce > Status. 2. Sel...
Tue, 30 Aug, 2022 at 11:58 AM
Assisting merchants with Instant EFT Queries
Assisting merchants with Instant EFT Queries:  Instant EFT Status Page can be found here Support email for any ongoing live client issues via suppo...
Tue, 27 Sep, 2022 at 8:39 AM